EA beset by Warhammer pre-order problems?
Reports suggest pre-orders of sold out Collector's Edition face cancellation if a change of address is required - UPDATED
A customer who pre-ordered the Collector's Edition of Warhammer Online up to eight months in advance has found his requests to change his shipping address denied and subsequently, when he complained, had his order cancelled by Electronic Arts, according to a report by the Consumerist.
Citing a customer referred to as Micah, EA is said to have sent all its pre-orders to a processing facility outside of their direct control - claiming they can only cancel orders not amend them - consequently any customers who wish to change their details are denied and left with the only option of cancelling their orders for the now sold-out collector's edition.
"So it's either cancel my order and don't receive the now sold-out Collector's Edition, or just let it ship to a place I don't live," complained Micah. "It seems there should be some way of contacting the fulfilment agency if you're going to release a pre-sell of a Collector's Edition eight months before the game even comes out."
GamesIndustry.biz is awailting comment from EA.
UPDATE: GOA, the European publisher of Warhammer Online, has contacted GamesIndustry.biz to explain that this issue is unlikely to affect customers in Europe.
"We don't envisage the issue in your news piece affecting pre-orders of the Collector's Edition in Europe," a statement read. "If any customers have changed their shipping address since pre-ordering the Collector's Edition and have yet to inform their particular supplier, we recommend they do so as quickly as possible."